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21/04/2009

CENTRAL RAILWAY- FROM PIONEERS TO LEADERS

CUSTOMER FEEDBACK AND SUGGESTION

SCHEME THROUGH SMS/EMAIL

Central Railway has the pride of position in the history of Indian Railways as the pioneering railway system of the Indian sub-continent. It was the 'Great Indian Peninsula Railway' the precursor of present day 'Central Railway' that ran the first train on the Indian sub-continent on 16th April 1853 from "Boree Bunder" (now Chhatrapati Shivaji Terminus) to "Tannah" (now Thane). Central Railway has come a long way since then and now it has a vast network of 3832 route kms traversing through the states of Maharashtra, Madhya Pradesh and Karnataka. Continuing its great tradition, Central Railway has been able to maintain its prime position by transforming itself to the changing requirements. Adopting innovative practices, Central Railway has been able to fulfill the expectations of its customers. Taking another customer friendly step on the occasion of the 156th anniversary of railway operations in India, Central Railway has decided to introduce on trial basis a novel concept of customer feedback and suggestion scheme through SMS.

This scheme is the brainchild of Mr. B.B.Modgil, General Manager CR, who feels that getting customer feedback/suggestions through SMS will help in aligning railway's resources and priorities as per customer aspirations/expectations. This will reduce the gap between the customer expectations and the railway's performance and will also help railways in prioritizing focus areas. This scheme will also enable customers' greater participation in railway management. People can avail this opportunity and sms their feedback/suggestions to 9004411111. The sms service will be on a trial basis for a period of 6 months. Alternatively, feedback can also be sent through email to feedback@cr.railnet.gov.in. The suggestions thus received through sms/email will be compiled together and each one examined for feasibility. All the feasible suggestions will then be categorized for short term, medium term, and long-term implementation. On the initiative of CR's General Manager, this scheme has been put in place by the S&T and Commercial departments along with the Public Grievances Cell.

It is the continuous endeavor of Central Railway to provide quality service to its customers; and the present step will go a long way in fulfilling this goal.

CR RAILWAY WEEK AWARDS

Mumbai : Central Railway celebrated 54th Railway Week function at Central Railway auditorium, CSTM on 16.4.2009. The function was attended by a large gathering consisting of Railway officers and staff from all over the Central Railway. Shri B.B. Modgil, General Manager, Central Railway awarded shields, medals, certificates and cash awards to 185 railway staff and officers. Shri A.K. Jain, PRO, Shri Ram Paul Barpagga, Senior Publicity Inspector and Shri R.C. Nair, Senior Photographer of Public Relations Department won the awards for their excellence in timely follow-ups by way of sustained interaction with Press and Media.

Shri Modgil in his speech congratulated the awardees and added that the awards are given to encourage a healthy competition. He informed that 16 officers and staff from Central Railway would be getting the award at national level (Ministry of Railways)

Most of the 185 awards were given to the staff for contributing and providing innovative methods in train operation, safety and providing customer satisfaction. The General Manager presented 40 Shields/Trophies/Cash Awards in various categories to the divisions, workshops, locomotive sheds, and field units for their outstanding performance. General Manager's Overall Efficiency Shield was awarded to Mumbai Division. The Operating shield was awarded to Nagpur Division. Pune Diesel Shed of Pune Division won Diesel Energy Conservation Trophy while Mumbai won Electric energy conservation shield.

Earlier, Shri R.K. Parashar, Chief Personnel Officer, Central Railway welcomed all those present for the function. Shri A.K. Sinha, Chief Personnel Officer (Industrial Relations), Central Railway proposed the vote of thanks. Shri Vinay Mittal, Additional General Manager, Central Railway and other senior officers of Central Railway were also present on the occasion.

Posted by Running Staff Solapur at 4/21/2009 03:12:00 am Labels: , ,

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PME Due Date

Master Circular No. 25



Copy of Railway Board’s letter No. 69/H/3/11 dated 06.12.1974



Subject: Implementation of the Recommendations of the Visual Sub-Committee.



6. Periodical re-examination of serving Railway Employees:



6.l. In order to ensure the continued ability of Railway employees in Classes A l, A 2, A 3, B l and B 2 to discharge their duties with safety, they will be required to appear for re-examination at the following stated intervals throughout their service as indicated below:



6.1.1. Classes A l, A 2 and A 3 —At the termination of every period of three years, calculated from the date of appointment until they attain the age of 45 years, and thereafter annually until the conclusion of their service.



Note: (l) The staff in categories A l, A 2 and A 3 should be sent for special medical examination in the interest of safety under the following circumstances unless they have been under the treatment of a Railway Medical Officer.



(a) Having undergone any treatment or operation for eye trouble irrespective of the duration of sickness.



(b) Absence from duty for a period in excess of 90 days.



(2) If any employee in medical category A has been periodically medically examined at any time within one year prior to his attaining the age of 45, his next medical examination should be held one year from the due date of the last medical examination and subsequent medical examination annually thereafter.



If, however, such an employee has been medically examined, at any time earlier, than one year prior to his attaining the age of 45, his next medical examination should be held on the date he attains the age of 45 and subsequent medical examination annually thereafter.



Ammendment: It was ammended in 1993 as below



Age Group PME Due



Age 00-45 every 4yrs



Age 45-55 every 2yrs



Age 55-60 every year
Details:-
As per Rly Bd's Guideline of Medical Exam issued vide LNo. 88/H/5/12 dated 24-01-1993

a) PME would be done at the termination of every period of 4 years from date of appointment / Initial medical Exam till the date of attainment of age of 45 years, every 2 years upto 55 years & there after annual till retirement.
b) Employees who has been periodically examined at any time within 2years prior to his attaining the age of 45years would be examined after 2years from the date of last PME & subsequent PME for every 2years upto 55years age.Of

NRMU 4 you
SMLokhande





6.1.2. Classes B-1 and B-2—On attaining the age of 45 years, and thereafter at the termination of every period of five years.