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Catering services being overhauled

Catering services being overhauled

A major overhaul of Railway catering services is on the anvil with an action plan being put into operation, geared at improving quality of food, overcharging and measures to improve food safety and hygiene.

Such an action plan was put into operation on the basis of a study done by Indian Railway Catering and Tourism Corporation (IRCTC), relating to various dimensions entailing onboard provision of food services.

The study is based on an onboard customer satisfaction survey with a sample size large enough to cater to the cultural and geographical distribution of a continental size country that is India.

The survey highlighted that the major problem areas identified included food quality (50.88 per cent), Bedroll (15.09 per cent) and overcharging (13.73 per cent).

IRCTC adopted a strategy to counter problems that included introduction of hamper system in base kitchen, conducting food and hygiene audit, centralised rate contract for reputed branded quality product, MoA with HPCL for smooth supply of LPG gas over catering units and adoption of fuel efficient practices in base kitchen.

”The overall quality approach benefited IRCTC with cost saving of Rs 8.91 crore,” a statement said. Incidentally, the study got the ‘QCI-DL Shah National Awards on Economics of Quality’ which was received by IRCTC Managing Director Rakesh Kumar Tandon at a function here today.

IRCTC took up the ”challenge” of improving quality of catering services and ‘’started measuring and re-building its capabilities”. In order to further improve quality of services of the mammoth public sector undertaking, a plan of action has been put into practice.

These included coordination with railways for improvement in pantry car equipment, spreading awareness among passengers to curb overcharging, improvement in cleanliness of compartments as well as panty cars in coordination with railway authorities.

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PME Due Date

Master Circular No. 25

Copy of Railway Board’s letter No. 69/H/3/11 dated 06.12.1974

Subject: Implementation of the Recommendations of the Visual Sub-Committee.

6. Periodical re-examination of serving Railway Employees:

6.l. In order to ensure the continued ability of Railway employees in Classes A l, A 2, A 3, B l and B 2 to discharge their duties with safety, they will be required to appear for re-examination at the following stated intervals throughout their service as indicated below:

6.1.1. Classes A l, A 2 and A 3 —At the termination of every period of three years, calculated from the date of appointment until they attain the age of 45 years, and thereafter annually until the conclusion of their service.

Note: (l) The staff in categories A l, A 2 and A 3 should be sent for special medical examination in the interest of safety under the following circumstances unless they have been under the treatment of a Railway Medical Officer.

(a) Having undergone any treatment or operation for eye trouble irrespective of the duration of sickness.

(b) Absence from duty for a period in excess of 90 days.

(2) If any employee in medical category A has been periodically medically examined at any time within one year prior to his attaining the age of 45, his next medical examination should be held one year from the due date of the last medical examination and subsequent medical examination annually thereafter.

If, however, such an employee has been medically examined, at any time earlier, than one year prior to his attaining the age of 45, his next medical examination should be held on the date he attains the age of 45 and subsequent medical examination annually thereafter.

Ammendment: It was ammended in 1993 as below

Age Group PME Due

Age 00-45 every 4yrs

Age 45-55 every 2yrs

Age 55-60 every year
As per Rly Bd's Guideline of Medical Exam issued vide LNo. 88/H/5/12 dated 24-01-1993

a) PME would be done at the termination of every period of 4 years from date of appointment / Initial medical Exam till the date of attainment of age of 45 years, every 2 years upto 55 years & there after annual till retirement.
b) Employees who has been periodically examined at any time within 2years prior to his attaining the age of 45years would be examined after 2years from the date of last PME & subsequent PME for every 2years upto 55years age.Of

NRMU 4 you

6.1.2. Classes B-1 and B-2—On attaining the age of 45 years, and thereafter at the termination of every period of five years.