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After SMS feedback, CR gets cracking

After SMS feedback, CR gets cracking

MUMBAI: Central Railway (CR) seems to have finally taken commuter response, received through its newly launched SMS feedback system, to heart.

The organisation has received 3,000-odd text messages over the last two months and if it indeed keeps its promise, commuters can expect better amenities, ticketing facilities and streamlined train operations in the coming months. CR officials have also acknowledged their weak points and said they were taking criticism constructively.

The feedback showed that a whopping 60% of commuters on Central Railway were unsatisfied with basic amenities like seats in trains/platforms and FOBs (existing FOBs needed repairs and there was a need for new ones). They also wanted clearer announcements, better indicators, cleaner stations and trains, raising of the heights of platforms. Work on many of these have already started.

Also, 16% of commuters wanted better train operations, stressing on punctuality, new trains, change in timings and platforms. "Some commuters SMSed that a particular train was late every day. We looked into the time table and tightened screws,'' said general manager, CR, B B Modgil. He added that when the scheme was launched, he expected punctuality to be a major grouse but instead ticketing scored over it.

About 13% commuters were unhappy with ticket booking facilities as newer variations like CVMs and ATVMs were mostly non-functional and coupons were unavailable at windows. "Another complaint was shortage of change at booking counters. Earlier, each window was provided with Rs 50 in change, now it will get Rs 300. It has also been proposed to install more `note to coin' changer machines,'' said chief PRO, S C Mudgerikar.

Cleanliness is a constant sore point. Officials said the frequency of washing and cleaning of rakes has been increased from once a month to once in 10 days and cleaning of train bogies from once a fortnight to daily.

More Action from railway Board Required.
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PME Due Date

Master Circular No. 25

Copy of Railway Board’s letter No. 69/H/3/11 dated 06.12.1974

Subject: Implementation of the Recommendations of the Visual Sub-Committee.

6. Periodical re-examination of serving Railway Employees:

6.l. In order to ensure the continued ability of Railway employees in Classes A l, A 2, A 3, B l and B 2 to discharge their duties with safety, they will be required to appear for re-examination at the following stated intervals throughout their service as indicated below:

6.1.1. Classes A l, A 2 and A 3 —At the termination of every period of three years, calculated from the date of appointment until they attain the age of 45 years, and thereafter annually until the conclusion of their service.

Note: (l) The staff in categories A l, A 2 and A 3 should be sent for special medical examination in the interest of safety under the following circumstances unless they have been under the treatment of a Railway Medical Officer.

(a) Having undergone any treatment or operation for eye trouble irrespective of the duration of sickness.

(b) Absence from duty for a period in excess of 90 days.

(2) If any employee in medical category A has been periodically medically examined at any time within one year prior to his attaining the age of 45, his next medical examination should be held one year from the due date of the last medical examination and subsequent medical examination annually thereafter.

If, however, such an employee has been medically examined, at any time earlier, than one year prior to his attaining the age of 45, his next medical examination should be held on the date he attains the age of 45 and subsequent medical examination annually thereafter.

Ammendment: It was ammended in 1993 as below

Age Group PME Due

Age 00-45 every 4yrs

Age 45-55 every 2yrs

Age 55-60 every year
As per Rly Bd's Guideline of Medical Exam issued vide LNo. 88/H/5/12 dated 24-01-1993

a) PME would be done at the termination of every period of 4 years from date of appointment / Initial medical Exam till the date of attainment of age of 45 years, every 2 years upto 55 years & there after annual till retirement.
b) Employees who has been periodically examined at any time within 2years prior to his attaining the age of 45years would be examined after 2years from the date of last PME & subsequent PME for every 2years upto 55years age.Of

NRMU 4 you

6.1.2. Classes B-1 and B-2—On attaining the age of 45 years, and thereafter at the termination of every period of five years.