SMS feedback a hit, keeps railway officials busy
The feedback-through-SMS launched by the Western Railway (WR) and the Central Railway (CR), has received an encouraging response.
The service that enables commuters to give direct feedback on railway services, has been introduced for the first time by the railways anywhere in India.
According to sources, the CR received about 4,000 SMS since it started the service on April 17 this year, while WR got as many as 3,500 SMS since the start of the feedback system on May 8. The general mangers of both WR and CR deal directly with the system and feasible SMSes are forwarded to the concerned departments.
The WR and CR have already acted on some of the complaints/suggestions SMSed to them. Recently, the repair work at CST’s platform number-1 was stopped by the CR after it received an SMS by a commuter complaining against the needless change of the flooring at the platform. The complainant wrote that the floor was fine and there was no need to renovate it. So, after repairing the broken portions, the work was stopped immediately.
Action from railway Board Required.